Refund Policy

This Refund Policy explains how refund requests are handled for ToMotion plans, payments, and AI video generation credits.

Because AI generation consumes compute and service resources, completed video generations or used credits are generally non-refundable.

We may review refund requests for duplicate payments, accidental charges, or technical failures where no usable output was delivered.

Each request is reviewed based on the payment record, account activity, generation status, and the details shared by the user.

Send refund requests to support@tomotionai.com with your payment email, transaction ID, and a clear description of the issue.

If a refund is approved, it may take several business days to appear, depending on the payment provider, card network, or bank.