Video narration
Your favorite apps feel simple: one clear entry point, the right information, and a result without chasing offices or repeating yourself. Public services often feel scattered, difficult to navigate, and hard to trust. This course gives you a practical way forward. You'll learn e-government models, then map an administrative process end to end, flaws included-not just the paper version. The goal is not to digitize isolated services. It is to design one trusted citizen journey from end to end. You'll design a digital identity people can trust, and a citizen portal that brings scattered services into one place. You'll explore responsible AI, and learn how cybersecurity and data sovereignty protect sensitive public data. Finally, you'll combine dematerialization, identity, and portal design in one coherent project, leading to certification. Ready to build public services that work as smoothly as your favorite apps? Start the course.