Week 2: Talking to AI Like an Employee

English script (about 1 min 50) Scene 1 (0:00–0:15) — On screen: the title “Week 2: talking to AI like an employee”, a virtual employee with a badge. Welcome to week 2! This week, imagine that the AI is a new employee. He is very fast and works day and night. But like any new employee, he needs clear instructions. Scene 2 (0:15–0:55) — On screen: four cards: Who you are, What task, What format, What limits. A good instruction has four parts. One: who he is, for example the assistant of a clothing shop on WhatsApp. Two: one single task at a time. Three: the format, for example two sentences, a warm tone, no complicated words. Four: the limits, for example never give a price that is not in the catalog. Scene 3 (0:55–1:30) — On screen: a list of 20 questions filling up, with a magnifying glass on a badly written sentence. With this, you build your library of twenty questions and answers. Start from the real questions your customers ask, not imagined ones. Write the ideal answer. Then test the question, and also two or three other ways to ask it: with typing mistakes, or mixing two languages. Scene 4 (1:30–1:55) — On screen: a warning sign: “It worked once”, then “Week 3”. Watch out for the trap: do not say “it's fine” because it worked once. Your customers never ask the question exactly as planned. See you in week 3!