Video narration
Your invoice is past its due date, the customer has raised a commercial dispute, and now nobody agrees what that means. At the due date, no payment arrives. The invoice is overdue. But overdue does not automatically mean default-the contract's defined failure that triggers consequences. The dispute might concern amount, quality, delivery, or performance. Raising it does not erase the missed payment or prove default. Here's the turning point: what happens next depends on the contract and required process. Was notice given correctly? Is the dispute valid? Is there a cure period? The invoice may remain overdue, payment may be suspended if the agreement allows it, or the missed payment may become default once those conditions are met. So return to the invoice: check the contract and dispute record before calling it default. A commercial dispute does not decide the status; the contract and notice process do.