Video narration
Third, prepare the conversation. Start with a welcome message, then add the twenty answers you already prepared. When the question falls outside those answers, do not leave the customer in silence, and do not invent a reply. Ask them to rephrase, or pass the conversation to a person. A human fallback protects trust when the assistant does not know. Before launch, test everything from another phone. That shows the experience a real customer actually sees, not the setup as it looks to you. Send common questions, check the profile, browse the catalog, and confirm the handoff works. Then make the final price check. One product, one price, in both places: the catalog and the AI. Change it in both. Before week four, test from another phone, and keep every price identical in the catalog and the AI.