Is Your WhatsApp Assistant Ready?

English script (about 1 min 50) Scene 1 (0:00–0:15) — On screen: a customer typing on her phone, a shop in the background Your WhatsApp assistant is ready. But is it really ready for real customers? This week, we put it to the test. Scene 2 (0:15–0:40) — On screen: a notebook titled "Test log", 20 empty lines Rule one: run at least twenty tests. Ask friends, customers and staff to write to it the way they really would. Do not help it, do not guide it. Scene 3 (0:40–1:05) — On screen: one row of the log with columns for question, answer received, answer expected For each test, write down the question, what the chatbot answered, and what it should have answered. Then rate the gap: none, small, serious, or complete failure. Scene 4 (1:05–1:30) — On screen: three cards "Vague instruction", "Missing information", "Unexpected question" Next, find out why it got it wrong. Maybe your instruction was vague. Maybe a piece of information, like a price or an opening hour, was missing. Or maybe the customer asked in a way you did not expect. Scene 5 (1:30–1:50) — On screen: one fixed sentence, then three versions of the same question that now work Watch out for the trap: do not fix only the sentence that failed. Fix the whole family of sentences: typing mistakes, everyday slang, words in a different order. At the end, count your serious errors. If there are only a few, your assistant is ready.