Video narration
The doctor has barely settled in when the TSO begins the product presentation. Rohan listens for a moment, then steps in, answering the doctor's questions and carrying the conversation through. At the next clinic, and the one after that, it goes much the same way: Rohan speaks; the TSO waits beside him. Then a doctor asks a difficult question. The TSO pauses, glances at Rohan, and waits. At the next visit, the look comes before the answer. Rohan fills the silence. Back at the team meeting, fewer voices join in. Rohan's days fill with more clinic visits and more problems to solve. On the business dashboard, team results are down, and doctor coverage is down too. The numbers sit beside the quiet faces. At one more clinic, the TSO starts to speak. Rohan is already leaning in. "I'll take it from here."